Steve Decknatel Earns Mopar "Top Tech" Award

 

·         Mopar "Top Tech" program recognizes top performing, elite technicians at FCA US LLC dealerships

·         A.M. Maus & Son technician Steve Decknatel one of only 27 Mopar "Top Tech" award winners

·         1,000 high-performing technicians honored and 27 "Top Tech" award winners selected from more than 25,000 eligible technician candidates across FCA US dealer network

·         Pietro Gorlier, Head of Parts and Service (Mopar), FCA - Global, on hand to present awards at historic Meadow Brook Hall in Metro Detroit

 

A.M. Maus & Son technician Steve Decknatel was recently recognized as one of only 27 Mopar "Top Tech" award winners. Decknatel was selected from more than 25,000 eligible technician candidates across the FCA US LLC dealer network and was among the best and brightest FCA US LLC dealership technicians recognized during an awards ceremony held at historic Meadow Brook Hall in Rochester, Michigan, on January 10. 

 

Pietro Gorlier, Head of Parts and Service (Mopar), FCA - Global, was on hand to help honor Steve Decknatel and fellow elite technicians. The Mopar "Top Tech" program, introduced in 2014, recognizes elite-performing technicians in categories including Fixed First Visit (FFV) scores, dealership tenure and training achievements.   

"Customer satisfaction and retention will continue to be key drivers of our business, regardless of vehicle or make," said Gorlier. "The decision to purchase a particular vehicle brand is determined not only by the attributes of the vehicle, but also as importantly by the level of service that the customers receive. That is why it's so critical to make sure that our top technicians receive the proper training, and that we recognize superstars of the service lane such as these 27 high-performing technicians, as well as the dealerships that support them."

Mopar "Top Tech" winners participated in an all-inclusive two-day trip to Metro Detroit. In addition to the awards ceremony at Meadow Brook Hall, a National Historic Landmark constructed in the 1920s, "Top Tech" recipients received a tour of the FCA US headquarters and tech center on January 10 and a visit to the industry preview of the North American International Auto Show in Detroit on January 11.

The Mopar "Top Tech" program also awards the 72 top technicians (including the elite 27 "Top Tech" winners) with a Mopar "Top Tech"-branded tool kit, comprised of a Snap-on four-drawer roll tool cart, 1/2-inch Snap-on cordless impact wrench and 3/8-inch Snap-on cordless impact wrench. In addition, each quarter the "Top Tech" program honors 1,000 high-performing technicians at four different recognition levels, including 75 designated as top Platinum performers, 100 Gold, 200 Silver and 625 Bronze level technicians.